RETURNS & BOOKING POLICY
We will happily exchange or refund for any product if the following conditions are met:
1. Product is unopened, undamaged and in its original condition.
2. Proof of purchase in the form of a receipt is supplied.
3. Product is returned within 14 days of purchase.
When a product has been opened, used and/or tested, and the product is not faulty, a refund cannot be given.
Please choose carefully as we do not refund due to any known sensitivities.
ONLINE: We make every effort to represent colours accurately but we cannot be held responsible for variances due to differences in screen resolutions.
Postage for any returns must be paid for by the customer.
Here at The Beauty Mark, we like to give the best possible customer service. We believe that a component of this relies on both ourselves and our clients clearly understanding what our service involves and how we operate. Please take a moment to read the following terms and conditions prior to booking with us.
1]. Upon booking with The Beauty Mark, a non-refundable 30% deposit is taken to secure your artist and your date.
2]. Bookings are only official once The Beauty Mark has received your deposit.
3]. Appointment times and dates cannot be held open for any reason due to popular demand.
4]. By paying your deposit to The Beauty Mark, you are agreeing to our terms and conditions.
5]. Your balance is due 1 month prior to your booking (weddings) or on the day (all other services)
6]. Payments can be made in store, via direct bank transfer or via credit card.
7]. When making payments via bank transfer, please quote your invoice number, surname and screenshot of your transaction to notify us of your payment coming through.
8]. Should The Beauty Mark not receive your balance payment, we have the right to cancel your booking.
9]. We request that you arrive and/or are ready at the specified time to commence makeup. If you are not ready at this time and delays occur, we cannot guarantee that you will be ready on time.
10]. If due to unforeseen circumstance, The Beauty Mark needs to cancel your booking, we will provide you with a full refund. We will also do our best to help you find a replacement artist, however, we will not be held liable if a replacement cannot be found.
Our booking schedule runs to a strict timeline to allow for the best service and result possible. Should you be running late due to any circumstances, you will be charged at the full rate but we cannot guarantee a full service.
Thank you for choosing The Beauty Mark and we look forward to creating some beautiful moments for you.